Complaints

Australian Apprenticeships NT has a formal process for dealing with complaints or concerns raised by any of its clients (Australian Apprentices, RTOs, Employers or others).

If you have a complaint about an Australian Apprenticeships NT staff member or about a decision made by Australian Apprenticeships NT please inform us immediately.

The first approach should be to the Field Officer or other Officer concerned to discuss the issue. That person will formally record the complaint/concern in a register held at the Australian Apprenticeships NT head office in Darwin. Alternatively, please contact the Senior Field Officer on 89358200.

If the matter cannot be resolved by the Manager, the client will be informed of the appropriate authority/person to contact to seek further assistance.
Please also refer to our Visits and Complaints guide and our code of conduct. Please click here for the National Code of Good Practice