Complaints

Australian Apprenticeships NT has a formal process for dealing with complaints or concerns raised by any of its clients (Australian Apprentices, Employers, RTOs or others). If you have a complaint about an Australian Apprenticeships NT staff member or about a decision made by the organisation we want you to inform us immediately.

The first approach should be to the Field Officer or other officer concerned to discuss the issue. That person will formally record the complaint/concern in a register held at the Australian Apprenticeships NT head office in Darwin.

If a satisfactory resolution cannot be arrived at, the officer will inform the Australian Apprenticeships NT Manager. If the matter cannot be resolved by the Manager, the client will be advised to put their concerns in writing to the Manager for referral to the Department of Business – Employment and Training. This should be submitted within 14 days of the decision being made. Alternatively, the Department of Industry provides a Client Support Line (13 38 73) for Australian Apprentices, employers and other interested persons to raise issues or lodge complaints in regard to services they have received from Australian Apprenticeships NT or employers.

If the client has been referred to another agency/authority to have the matter dealt with, and the client is not satisfied with the outcome, formal appeals mechanisms will be available to the client through the other agency/authority.

For further information contact Australian Apprenticeships NT’s Senior Field Officer on (08) 8935 8200.